Last updated: 2025/11/20
This Shipping Policy explains how we process, fulfill, and ship orders from our local warehouses, as well as our approach to lost or damaged shipments and shipping-related customer service.
Orders are typically processed and dispatched within 1–5 business days after payment confirmation (excluding weekends and public holidays). During peak seasons, promotional periods, or product launches, processing may take longer — up to 7–10 business days. We will notify customers if there is a significant delay.
All orders are shipped from our local warehouses to ensure fast and reliable delivery. The estimated delivery time is as follows:
Standard Shipping: 3–7 business days.
Transit times are estimates and may vary depending on the destination and local carrier performance.
Shipping fees are calculated based on your order and will be displayed at checkout. The exact shipping cost for your order will be shown before you complete your purchase. Shipping promotions may be offered from time to time and are subject to change without prior notice.
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates depend on the carrier and may take 24–72 hours to appear after the shipment is created.
If a package is marked delivered but not received, please check with neighbors, household members, or the local post office. For lost or damaged items, contact us immediately at info@caslim.uk with your order number and photos (for damaged goods). Claims for damaged or lost items must be submitted within 7 days of delivery (or expected delivery).
Orders returned due to incorrect or incomplete addresses or failure to collect will incur return shipping and/or re-shipment fees. Please double-check your shipping information before placing an order. Changes after shipment may not be possible.
Pre-order or backordered items will display estimated ship dates. We will notify you of any changes. You may cancel pre-orders before shipment for a full refund.
If you have questions about shipping, please contact us at info@caslim.uk.